Want to learn more about saving up to 70% on employee salaries?
Speak to a member of our Executive Team
Call us 1.786.949.9771

Team Augmentation

Learn how we helped companies like yours save up to 70% on salaries

Download Our Free Case Study

Remote Employees Working for USA clients

3,500

Our clients annual average saving per employee.

$20,000 USD

Boost Performance. Scale with Flexibility. Drive Revenue.

Caribbean HR Solutions now offers Team Augmentation for Sales and Customer Service — a powerful solution designed to help your business scale quickly with skilled professionals, without the overhead and complexity of traditional hiring.

Whether you’re looking to expand your sales outreach or enhance customer experience, our nearshore talent can plug into your team seamlessly, bringing experience, performance, and professionalism to every interaction.

What is Team Augmentation?

Team Augmentation is the strategic addition of skilled professionals to your internal teams, giving you the ability to scale up (or down) quickly based on business needs. Unlike outsourcing entire functions, augmented teams work as a direct extension of your internal staff — aligned with your goals, systems, and culture.

We offer dedicated Sales and Customer Service professionals who integrate into your operations, improving productivity, reducing costs, and delivering measurable results.

Sales Team Augmentation

Supercharge your sales engine with highly motivated, commission-driven talent. Our nearshore Sales Professionals are experienced in:

  • Outbound Sales / SDRs
  • Inbound Sales and Lead Conversion
  • Account Management
  • CRM Management & Reporting
  • Upselling & Cross-Selling

     

Whether you need to expand your inside sales team, reach new markets, or provide overflow coverage during peak periods, our sales professionals can help you close more deals faster.

Customer Service Team Augmentation

Deliver exceptional customer experiences with responsive, empathetic, and multilingual support agents. Our Customer Service talent specializes in:

  • Phone, Email & Live Chat Support
  • Tier 1 & Tier 2 Technical Support
  • Customer Retention & Loyalty Programs
  • Service Recovery
  • Order Management & Escalations

     

Agents are trained to align with your brand voice, policies, and KPIs—ensuring every interaction reinforces customer satisfaction and loyalty.

Fully Integrated Teams

Augmented team members work within your tools, platforms, and processes—offering real-time collaboration and accountability.

Why Choose Caribbean HR Solutions?
Nearshore Advantage

With operations based in Jamaica and other Caribbean locations, we offer time zone alignment, cultural compatibility, and fluent English-speaking professionals—at a fraction of the cost of onshore hires.

Speed & Scalability

Ramp up teams in days, not months. We handle recruitment, onboarding, and workforce management so you can focus on growth.

Proven Talent Pool

All professionals undergo rigorous screening, skills assessments, and soft skills training to meet our clients’ exacting standards.

Our Process

Consultation & Needs Analysis

We work with you to understand your current team structure, pain points, and growth goals.

Talent Matching & Onboarding

We identify and place the right professionals, ensuring cultural and technical fit.

Integration & Training

Augmented staff are trained in your systems and practices, and begin contributing mmediately.

Ongoing Support & Optimization

We provide HR oversight, performance management, and regular reporting to ensure success.

Industries We Serve

SaaS & Tech

E-commerce

Retail

EdTech & Online Learning
Financial Services

Healthcare

Logistics & Transportation

Telecommunications
Travel & Hospitality
BPO & Contact Centers
Real Estate & Property Management

Frequently Asked Questions

What is a Professional Employer Organization (PEO), and how can it help my business?
  • A Professional Employer Organization (PEO) like Caribbean HR Solutions helps businesses manage HR responsibilities such as payroll, employee benefits, and compliance. This allows companies—especially small businesses—to focus on growth while we handle back-end HR functions efficiently.
  • Yes, Caribbean HR Solutions is one of the most trusted employment agencies in Jamaica, offering recruiting, staffing, payroll, and HR outsourcing services for local and international businesses.
  • We stand apart from traditional recruitment agencies in Jamaica by combining advanced sourcing technology, executive search services, and customized workforce solutions to ensure the right talent match every time.
  • Absolutely! We provide tailored HR services for small businesses, including virtual HR support, payroll processing, and compliance assistance, so you don’t need a full-time HR department.
  • Yes, we specialize in payroll outsourcing for small businesses, handling everything from salary processing and tax submissions to year-end reports—saving you time and ensuring compliance.
  • As one of the leading HR outsourcing companies in the Caribbean, we offer scalable and cost-effective solutions that include team augmentation, virtual HR services, and PEO/EOR support across industries.
  • Yes, our virtual HR services give you access to professional support without the cost of a full-time, in-house HR team—ideal for remote teams and growing businesses.
  • PEO providers partner with businesses to co-manage HR tasks such as payroll, benefits, and compliance. Caribbean HR Solutions offers PEO services tailored for the Jamaican market and international clients looking to expand here.
  • We offer remote hiring solutions under our PEO and EOR services, helping companies hire remote employees compliantly across borders while managing onboarding, payroll, and legal processes.
  • Yes! Our head office is based in Montego Bay, and we proudly offer trusted payroll services in Montego Bay and throughout Jamaica for businesses of all sizes.
Speak to a member of our Executive Team

We provide a unique approach to HR Outsourcing that allows you to focus more on developing your business. Caribbean HR Solutions is a team of experienced and certified experts in Human Resources, Executive Search, High Volume Recruiting, Training, Compensation Design, Benefits and Payroll Administration.  We ensure you receive a cost-effective, process-driven solution. we believe that Talent Matters.

CHRS Montego Bay

Unit 32 Gwest Centre
Lot 6 Bogue Estate Montego Bay,
St. James Jamaica
1.876.678.1876

CHRS Kingston

22B Old Hope Road
Kingston 5
Kingston, Jamaica
1.876.679.7876

CHRS Sales Team

508-1480 Pickering Parkway
Toronto, Ontario
L1V 3V7
1.786.949.9771
(Sales Team Only #)

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